Policies and FAQ |
| PRICING: Please note that all prices are in All orders have to paid for in U. S. dollars..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
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| SALES TAX: Any shipment to a Texas address will have 8.25% Texas sales tax added to order. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. OUR RETURN POLICY: We do everything within our power to properly describe our merchandise and we are certain you"ll be happy with it. We take extra care to fully describe our items, including any flaws. If you have any questions about the item you are considering, please use the question form
to ask us about the item "BEFORE" placing your order or bids.
If that rare occasion arises where we improperly describe the item, & you feel you must return it, please contact us within 3 days for return instructions. If, on the other hand, you wish to return something as described, there is a 40% restocking fee. Upon our receipt and inspection of
the item, we will issue the appropriate refund. Buyer is responsible for shipping/insurance costs, both directions. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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Thank you for shopping at Needful Things!
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