Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped no more than 3 business days following receipt of cleared payment
- If you are using our option for a payment service, your order will be shipped no more than 3 business days following receipt of cleared payment
Priority Mail-Uninsured is our default shipper (within the U.S.), however First Class mail may also be utilized. Insurance is not included in the automated shipping charges unless specified in the item description. If you would like to insure your package the following fees apply: $0.01-$50.00=$1.70; $50.01-$100.00=$2.15; $100.01-$200=$2.60. Please contact Adam's Hill prior to processing a PayPal payment so we may add your insurance requested fee to your invoice.
All orders shipped to addresses outside the USA will be shipped First Class Mail International (7-10 days) and a $3.50 handling fee will be added. Please contact Adam's Hill before transmitting payment for the total delivery charge. Note: Adam's Hill will provide Customs Number as proof of mailing to its International customers. We do not offer insurance for International deliveries nor do we assume responsibility for items not delivered. |
| SALES TAX: If item(s) is/are shipped to an Arizona address, Sales Tax is calculated based on the location from which it is shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside the USA will be shipped First Class Mail International and a $3.50 handling fee will be added. Please contact Adam's Hill before transmitting your payment for the actual delivery and handling charge. Note: Adam's Hill will provide Customs Number as proof of mailing to its International customers. We do not offer insurance for International deliveries nor do we assume responsibility for items not delivered. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Insurance Policy
Orders within the U.S. are generally shipped Priority mail-uninsured. If customer requests insurance on the shipped item the customer assumes and agrees to pay the actual cost of the insurance. The seller will package and wrap items professionally and will not be responsible for shipping loss or damage in the event insurance is not requested and paid for by the customer. |
Thank you for shopping at Adam's Hill Antiques & Collectibles!
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