Policies and FAQ
|PRICING: Please note that all prices are in US Dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Depending on the shipper, transit times may differ. FedEx and UPS ground can sometimes take 5 - 10 business days going from coast to coast - sometimes much quicker. USPS Priority says 2 - 3 business days. Book Rate through the Post Office varies - but can sometimes be much less in cost when shipping just books.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped no more than 1 business day after receipt of payment.
- If you are using our option for a payment service, your order will be shipped no more than 1 business day after receipt of payment.
|SALES TAX: Shipping and insurance charges are extra. FL residents will have sales tax added unless a resale certificate number is supplied.
Shipping is either with FedEx, UPS, or USPS; our preference is for FedEx on items over $100.
We do pack with the utmost care.
|OUR SHIPPING POLICY: Most items will be shipped by FedEx-Ground. We
may elect to ship by some other carrier and will notify you if that is the case. International sales accepted with International Postal Money Orders in US dollars, traveller's checks in US dollars, or bank wire transfers.
Orders shipped to addresses outside of the U.S. will be shipped by US Postal Service.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: Restocking fee on returned merchandise will be $30.00.
|OUR DAMAGE POLICY: Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance or UPS insurance, and we will not be able to give you a refund. Depending on the shipper (UPS, Post Office, etc) the policies vary. For FedEx, please call FedEx and let them know that a package is damaged. For the Post Office, take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to me for processing.
All merchandise is 100% guaranteed to be as represented. Please ask all questions before ordering an item - I'm always happy to send additional photos!
Check, money order, or credit card.
Visa, Mastercard, AMEX and Discover through PayPal only. International sales accepted with International Postal Money Orders in US dollars, traveller's checks in US dollars, or bank wire transfers.
Thank you for shopping at Antique Tiles!