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Autograph Pros Celebrity Autographs

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Policies and FAQ

PRICING: Please note that all prices are in U.S. Currency. Shipping and handling are not included.

 

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
  • If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
  • If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
  • Item(s) paid for by money order are shipped 3 business days after receipt
  • If you are using our option for a payment service, your order will be shipped 3 business days after receipt
We process all orders IMMEDIATELY. We are full time autograph dealers and package all items so securely that you'll never have to worry. Additionally our shipping fees include dual insurance so your items are always covered. Average arrival time to your door is less than 1 week, and in most cases only a couple days. We do offer same day/overnight shipping.

 

SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.

 

OUR SHIPPING POLICY: Most items will be shipped by UPS-GND. We may elect to ship by some other carrier and will notify you if that is the case. Photos to ship are only $2 more. Guitars are normally $35-$65 more and arrive within a week.

 

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

 

OUR RESTOCKING POLICY: 20% restocking fee

 

OUR DAMAGE POLICY: Always covered for purchase price when insurance is purchased.

 

We offer a 100% FREE LAY A WAY Plan. Email us for information with as little as $100 down.

 

Thank you for shopping at Autograph Pros Celebrity Autographs!


 

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Autograph Pros Celebrity Autographs
Contact us!
PO Box 636
Vernon, CT 06066
United States

Updated Thursday, April 17 2014
Product descriptions copyrightę 2014 Autograph Pros Celebrity Autographs
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