Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Orders shipped to the continental United States will take approximately 1-7 days from date payment clears, depending on location, time of year, day of the week, and shipment method.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you would like to pay via PayPal, but do not have a PayPal account, please let us know and we can send you a payment request through the PayPal site. You will then be able to pay as a "guest" and will not have to establish a PayPal account.
- If you are using our option for a payment service, your order will be shipped If you would like to pay via PayPal, but do not have a PayPal account, please let us know and we can send you a payment request through the PayPal site. You will then be able to pay as a "guest" and will not have to establish a PayPal account.
International orders may take an average of 7-28 days once payment clears depending on the country, time of the year, and method of shipment.
When selecting the method of shipment, please note that USPS Priority Mail insures up to a total of $50.00 value and USPS Express Mail insures up to $100.00 value without the purchase of additional insurance for packages mailed within the United States.
We recommend purchasing additional insurance for items costing greater than these amounts.
If choosing other methods of shipment i.e., first class mail or parcel, we recommend the purchase of insurance since these methods of shipment do not carry any insurance.
We may require signature on certain items based on value and other variables. We will notify you if signature will be required for the delivery of an item.
Please note that shipping costs are an estimate. Costs may be less based on location, type of package and weight. At times a flat rate box is cheaper as opposed to mailing by weight, depending on location. Please note that we will make every effort to use the most cost effective method of shipping for our customers. We will refund overage payments to the customer as appropriate.
Please contact us if you would like an accurate shipping quote or if shipping costs seem high on an item. The cost may be less than quoted by the system based on your location, size and weight of an item. For example the system may quote the shipping of an item to be $17.00 to ship to California based on weight and package size, but the item to be purchased fits safely in a medium flat rate box and can be shipped for about $12.50 to the California location. The same item may cost only $8.50 to ship to Illinois based on weight and size. In this instance, we would choose a box by the weight and size and not the flat rate box shipping method. Also, regional rate boxes may be cheaper to ship based on distance, and package size and weight. The system will calculate shipping costs by weight and size. Final determination of shipping costs are made at the time of sale.
|SALES TAX: For residents of Indiana, sales tax will automatically be calculated based on cost of item excluding shipping.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-ParcelPostIns. We
may elect to ship by some other carrier and will notify you if that is the case. Please note that additional services such as insurance may not be available and that there are some countries we are not able to ship to. In most instances that we are aware of, the USPS Mail will hand over package to the foreign country's mail service for completion of that delivery. Thank you.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
Thank you for shopping at Alley Cat Finds LLC!