Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped CUSTOMERS PAYING BY CHECK: After we receive your remittance Your Order will not be shipped by us for 7 to 10 days to allow for bank clearance.
**CUSTOMER PAYING THRU PAYPAL:
*It is OUR POLICY to ship only to the registered address that is
- If you are using our option for a payment service, your order will be shipped CUSTOMERS PAYING BY CHECK: After we receive your remittance Your Order will not be shipped by us for 7 to 10 days to allow for bank clearance.
**CUSTOMER PAYING THRU PAYPAL:
*It is OUR POLICY to ship only to the registered address that is
If you remit to us using PayPal it is our policy to ship only to the registered address stated on the remitting PayPal Account.
We will ship your order within 3 business days after receiving cleared payment.
We are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Orders shipped to Mexico and outside of the United States generally take longer to receive.
ALL CHECKS and/or INTERNATIONAL MONEY ORDERS used for payment must be made PAYABLE TO: VAL VOGT. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. Betty Ann's ships Internationally. ALL International customers must remit to us in U.S. FUNDS using International PayPal or by DRAFT using an International Money Order drawn on a U.S. BANK. We do not accept personal checks from International Customers.
We will only accept payment for the amount of the order.
If remitting to us using PayPal we will ship your order to the registered address shown on your PayPal account.
We can only accept payments made in U.S. DOLLARS for the total amount of the order.
ALL CHECKS and/or INTERNATIONAL MONEY ORDERS used for payment must be made PAYABLE TO: VAL VOGT. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
OUR DAMAGE POLICY: If your order should arrive damaged. The U.S.P.S. POLICY for filing a damage claim is as follows:
YOU must take the ENTIRE order (all contents and all original packing material) to your local U.S. POST OFFICE to file a damage claim. The U.S. POST OFFICE will send the damage claim to us for processing. DO NOT REPACK and DO NOT mail the damaged items back to us. This will void the U.S. POST OFFICE insurance and we wil not be able to give you a refund. |
HOW WE PREPARE YOUR ORDER FOR SHIPPING
Going into the mail/order business and having to ship to various parts of the Country we thought it best to contact the United States Postal System and ask them what materials they approve.
We package our orders ourselves. Another reason we do this is also to help our customers save money on shipping fees.
We prepare our orders so that they comply with the shippers standards to withstand travel and handling. We sometimes even double box our orders.
We package our orders with care.
Our merchandise is inspected by both of us when it is received from our clients and before it is shipped to our customers.
We consider this a very safe and effective practice since many of our items are vintage, hard to replace and probably been stored for a long time.
We want our customers to be happy and receive what they have ordered in one piece. We have found that handling our business in this manner is our guarrantee to our customers that they will receive what they ordered as stated and described in the paragraph on the item listing.
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Thank you for shopping at Betty Ann's Antiques & Collectibles!
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