Policies and FAQ
|PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
Shipping on most completed orders is noramlly done within 3 business days, although larger orders may require additional time for the cleaning and packing process, as this is a part time hobby and not a full time business. On lighter orders we may elect to ship by U.S. Postal Service with tracking and will normally insured orders over $25.00, unless requested otherwise. Accepting orders outside of the USA is at our discretion.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped normally within 3 business days.
- If you are paying by credit card, your order will be shipped normally within 3 business days.
- If you are using our option for a payment service, your order will be shipped normally within 3 business days.
|SALES TAX: No sales tax applicable as we are located in TAX FREE New Hampshire. Our state motto is "LIVE FREE OR DIE"
|OUR SHIPPING POLICY: Most items will be shipped by FedEx-Ground. We
may elect to ship by some other carrier and will notify you if that is the case. International shipping is not offered.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: Because we do not charge extra for packing, returned orders of more than 4 items may incure a reasonable restocking fee.
|OUR DAMAGE POLICY: DO NOT REPACK AND DO NOT MAIL THE DAMAGED ITEMS BACK TO US. This will void the shipper’s insurance and we will not be able to process your claim. First save the original carton, all contents + packing and contact me at bigeds. For USPS claims you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing.
|Lowest Cost Actual Shipping with NO added extras!
If the shipping cost your order is LESS than the standard $10.00 basic shipping charge the difference will be refunded. Combined single orders over $100.00 will be shipped free to the lower 48. HI and AK charge will be actual cost less 10.00. When we calculate shipping cost, it is the actual lowest cost safe shipping for your order. There are never any extra costs added for such things as "handling" or "supplies".
Thank you for shopping at Big Ed's Royal China Dinnerware!