Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Items are held until our bank clears your check. Applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order or credit card are shipped with 3 business days.
- If you are paying by credit card, your order will be shipped Items are held until our bank clears your check. Applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order or credit card are shipped with 3 business days.
Orders paid with a credit card ship within 48 hours (Sundays excluded). Normally, you should expect your shipment within a week. |
| SALES TAX: Alabama residents will be charged 4% sales tax. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: Our restocking fee is $5.00 on all items under $100. Items over $100, our restocking fee is 5% of the purchase price. |
| OUR DAMAGE POLICY: We take every precaution to pack your order securely and safely. Unfortunately, accidents do occur. If your order arrives damaged, you must keep the entire order (all contents and all original packing material) for the carrier to inspect and to file a claim, which will be sent to us for processing. Do not repack and do not mail the damaged items back to us unless you are specifically instructed to do so. This will void the insurance, and we will not be able to give you a refund. |
Payment and Layaway Policies
Payment Policies: We are happy to accept checks, credit cards (VISA, MasterCard, & Discover) and money orders.
Layaway Policies: Items priced $500 or above may be put on layaway. Terms of layaway are: A deposit of 40% of purchase price must be paid at time of purchase. The deposit is not refundable. An additional 30% will be due in 30 days and the final 30% 60 days after layaway agreement. Layaway items will be shipped within 7 days after final payment is received. |
Thank you for shopping at The Brass Brassiere!
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