Policies and FAQ |
| PRICING: Please note that all prices are in U.S currency only.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped no more than 5 business days after receipt of funds by approved credit card charge, PayPal, money order , personal checks require 31 days from deposit date to clear.
- If you are paying by credit card, your order will be shipped no more than 5 business days after receipt of funds by approved credit card charge, PayPal, money order , personal checks require 31 days from deposit date to clear.
- If you are using our option for a payment service, your order will be shipped no more than 5 business days after receipt of funds by approved credit card charge, PayPal, money order , personal checks require 31 days from deposit date to clear.
Priority mail, transit time should be no more than seven days after order processing. |
| SALES TAX: 8.125% sales tax for sales being shipped to Texas address. |
| OUR SHIPPING POLICY: Most items will be shipped by U.S. Mail. We
may elect to ship by some other carrier and will notify you if that is the case. No international shipping, no international credit cards. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. No refunds will be issued by us for unauthorized returns and no refunds will be issued by us for returns not received by us within seven days of the date you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Returns
RETURNS: We fully describe all items including flaws. If you must return items, contact us by email within three days of your receipt of items. Ship items to above address, carefully packed, double boxed and fully insured with postage and insurance prepaid. Returned items must be received by us within seven days of the date you contact us about return, must be the same items and in same condition as sent and must bear our original, unaltered identification stickers. Upon our receipt and inspection of returned items, we will issue a refund for price of the items, excluding all return shipping and insurance costs, which will not be refunded for any reason. |
Thank you for shopping at Moran Antiques!
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