Policies and FAQ |
| PRICING: Please note that all prices are in US dollars..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped We usually ship within 2 days of receiving cleared payment. If you mail payment please allow time for the mail to reach us.
- If you are using our option for a payment service, your order will be shipped We usually ship within 2 days of receiving cleared payment. If you mail payment please allow time for the mail to reach us.
Normally priority mail shipments within the USA should take 2-7 days. Shipments outside of the USA depend on the mode the customer chooses.
Please note that the post office charges higher shipping for larger boxes, even those that are lightweight. |
SALES TAX: Buyer to pay shipping, insurance and packaging. Please use the calculator to see the total. All items are wrapped in bubble wrap and cardboard, and packed in foam peanuts and shred. We use US priority mail or UPS on customer request and ship all items insured.
We collect 6% sales tax on all items shipped to Michigan.
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OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. We are happy to ship to buyers outside the USA. All orders shipped to addresses outside of the USA will be shipped by the US Postal Service, using EMS or Global Priority. We cannot ship via UPS outside of the US.
Buyer will be charged the full shipping costs, including proof of mailing, insurance if available, and packaging. Buyer pays any import or customs fees. We will mark each package with the accurate value for customs purposes. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Copyright
The store owner owns the copyright for all pictures and descriptive text. |
Thank you for shopping at Cat Lady Kate's Elegant and Depression Glass!
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