Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped We usually ship within 2-3 business days.
- If you are paying by credit card, your order will be shipped We usually ship within 2-3 business days.
- If you are using our option for a payment service, your order will be shipped We usually ship within 2-3 business days.
U.S. Shipments ONLY:
When paying through Pay Pal we will email an invoice to make your payment.
ENSURE THAT YOUR SHIPPING ADDRESS IS ENTERED DURING PAYMENT PROCESS. PAYMENTS WITHOUT A SHIPPING ADDRESS WILL BE DENIED.
FOR CREDIT CARD PURCHASES (U.S. ONLY) PLEASE ENSURE THE ADDRESS ENTERED ON THE ORDER PAGE WITH YOUR CREDIT CARD NUMBER MATCHES YOUR CREDIT CARD STATEMENT EXACTLY. PLEASE ENTER THE BILLING ADDRESS IN ALL CAPITAL LETTERS SO YOU RECEIVE NO ERRORS. We are sorry but we cannot process orders that do not match, for the protection of the credit card holder. We will ship to a different address (first address entered) for the gift givers.
Note some items may be sent another method due to size, or when shipped direct from distributors.
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| SALES TAX: Sales tax is charged on all orders shipped within California. |
OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. INTERNATIONAL SHIPPING: We will only accept payments through Pay Pal and will be invoiced separately with the total shipping costs added. Should an order be placed with a credit card or with a check for shipping outside the U.S. we will have to void your order.
We will only ship USPS International Priority Mail Insured under $250, International Express Shipping is required on orders of $250 or more. NO FREE shipping is offered on international orders.
Duty and Country Import Fees and Taxes will not be included and are the responsiblity of the customer.
Many of the G. Armani figurines and various other large items, are NOT available outside the U.S. due to size and weight. We are sorry but we may have to cancel your order if we can't shipped it to you.
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| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: A restocking fee of 10% will apply to all returns that are not received by us after (7) days from our approval date. |
OUR DAMAGE POLICY: We require insurance on all orders shipped. We have secured a discount insurance company to cover all items at an extremely low rate.
Contact us immediately should an item be damaged when it arrives. We pack our items carefully and have experienced only a few items damaged out of over a thousand shipped.
If the item is not received within (10) days of the shipping notice sent via e-mail, contact us to start the tracking process and to process insurance claims. |
CUSTOMER CARE POLICY
Many of the items we sell are USED and in most cases very old, that means the items are not new or perfect and may have been displayed or used for long periods of time. We will not surprise our customers with undisclosed damage or the overall condition of any item to the best of our ability. All items found will be disclosed no matter how superficial.
PLEASE NOTE: The characteristics of genuine depression-era and elegant glass which is considered normal include: shear marks, spider lines, bubbles, rough seams or edges, prominent mold lines and other partials in the glass. These items ARE NOT considered as "flaws" or "damage".
Our images are always taken from the exact item(s) being offered. We do our best to accurately capture and display the beauty of every item. Some variances between our images and the actual item occur because of the varying graphics and display resolutions used. We understand that being online our images are the deciding factor and can never replace the actual touch and sight of any items.
ARMANI FIGURINES: G. Armani DOES NOT provide a COA on Open Edition figurines, only on Limited Edition sculptures. Before we ship your order, we will want YOUR APPROVAL of this practice via Email before we ship, as you cannot return this sculpture for this reason alone. SPECIAL ORDERS FROM ITALY ARE NOT RETURNABLE, AS I AM NOT ABLE TO RETURN TO THE DISTRIBUTOR. ONCE ORDERED, IT CANNOT BE CANCELLED. |
Thank you for shopping at Cherished Collectibles!
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