Policies and FAQ |
| PRICING: Please note that all prices are in U. S. Dollars only..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you are paying by postal money order or paypal, your order will be shipped no more than 3 business days after receipt. Please allow at least 10 days for personal checks or cashiers checks to clear.
- If you are using our option for a payment service, your order will be shipped If you are paying by postal money order or paypal, your order will be shipped no more than 3 business days after receipt. Please allow at least 10 days for personal checks or cashiers checks to clear.
Normally, shipment can be expected to take from 3 to 14 days. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by U.S. Mail. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside the U. S. will incur international shipping and insurance fees. International shipments will be by U. S. Postal Service or UPS unless another carrier is requested and available to be used. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: No restocking fee if the item is not deemed to be as specified. Otherwise a 25% restocking fee will apply. We will work with you. |
| OUR DAMAGE POLICY: Take the entire order, including original packing material, to the carrier to file a claim. Do not repack and ship damaged items back to us as this will void the claim. |
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Thank you for shopping at Collectibles Castle!
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