Policies and FAQ |
| PRICING: Please note that all prices are in US dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
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| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. We package safely and expertly. We can ship almost anywhere in the world, unless the item is simply too big to be shipped overseas, or unless it's forbidden under the customs/import laws of your country. All international orders, including Canada, are shipped by the US Postal Service. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: Restocking fees are never charged for returns when there is a problem with the item, but we may, at our discretion, apply a 20% restocking fee for other types of returns. |
| OUR DAMAGE POLICY: Items damaged in shipping are a rare occurance for us. In the unlikely event that your item is damaged in shipping, please email us within 24 hours for assistance with filing an insurance claim. If your package was sent via UPS or Fedex and you wish to initiate the claims process right away, please feel free to do so. Shipments via the US Postal Service are insured through a private insurance carrier and the claim must be initiated by us. Do not send the items back to us until and unless you are asked to do so. You MUST keep the damaged merchandise and all packaging material (including the shipping box) for possible inspection by the carrier or insurance agent. |
| Payment Terms
Please pay by credit card or Paypal. At this time we do not take checks or money orders. |
Thank you for shopping at Copperton Lane Antiques & Collectibles!
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