Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars. .
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- Item(s) paid for by money order are shipped Most orders are processed and shipping within 24 hours.
- If you are paying by credit card, your order will be shipped Most orders are processed and shipping within 24 hours.
- If you are using our option for a payment service, your order will be shipped Most orders are processed and shipping within 24 hours.
We ship via United States Post office and you should receive your item
(s) within 3-5 days of mailing.
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| SALES TAX: 9.75% sales tax will be added for Tennessee residents. |
| OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We
may elect to ship by some other carrier and will notify you if that is the case. Please note that the countries we are able to ship to will have a higher shipping cost that will be applied depending on the country after the order is placed. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
We do not backorder, please reorder any out of stock item.
Payment is expected within 7 business days. Shipping/handling for tin signs will be calculated automatically on the order page and can be viewed when order is placed. On order over 23 signs the shipping/handling will be manually calculated.
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Thank you for shopping at Collectible Sign Store Tin Signs!
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