Order Policies and FAQ: DECADES

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order are shipped as soon as possible
If you are using our option for a payment service, your order will be shipped as soon as possible

Normally, you should allow up to two weeks to receive your order after your payment has cleared. However we can arrange RUSH Orders or OVERNIGHT Delivery if desired. Be sure to mention any deadlines you may have for receiving items.

SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR RESTOCKING POLICY: We do not charge a restocking fee for items that are returned on time. Items that are received after the stated deadline will be subject to a restocking charge of 20%.

OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.

LAYAWAYS We do offer 30 day Layaway to our customers on more expensive items. Other terms may be available by special request. Just write and inquire.

Thank you for shopping at DECADES!

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