Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Dollars ONLY.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped No more than 7 business days after receipt of payment. Once check funds are cleared by DNK's Financial Institution we will ship (All checks returned for Insufficient Funds will be required to pay our bank fee of $32.00 in addition to check amount).
- If you are paying by credit card, your order will be shipped No more than 7 business days after receipt of payment. Once check funds are cleared by DNK's Financial Institution we will ship (All checks returned for Insufficient Funds will be required to pay our bank fee of $32.00 in addition to check amount).
- If you are using our option for a payment service, your order will be shipped No more than 7 business days after receipt of payment. Once check funds are cleared by DNK's Financial Institution we will ship (All checks returned for Insufficient Funds will be required to pay our bank fee of $32.00 in addition to check amount).
We use UPS and USPS, Customer can request alternative shipping methods which may or not be honored by DNK Ultimate shipping decisions are soley determine by DNK. Overnight and Epress is charged a 15% premium above actual costs. |
| SALES TAX: New York Residents add 8.125% state tax |
| OUR SHIPPING POLICY: Most items will be shipped by UPS-GND. We
may elect to ship by some other carrier and will notify you if that is the case. All orders mailed outside of the U.S. will be shipped via UPS/USPS .All customs charges, tariffs are the buyers responsibility. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: Restocking fee of 20%. The refund will not occur until after the item is inspected, if the item evidences damage or alterations refund is void. Buyer to pay mailing/Insurance costs for all returns. |
OUR DAMAGE POLICY: ALL ITEMS ARE INSURED
If the item is damaged or lost en route to you, the customer MUST follow the procedure set forth by the shipper (USPS or UPS, etc). Please ensure you follow specified instructions- you may certainly contact DNK for guidance as needed.Please contact DNK ASAP to advise of the loss or damage.
Do NOT repack, do NOT mail back the contents.
Refunds are paid by the shipper (USPS, UPS, etc)
Refunds are NOT issued by DNK for items lost or damaged en route. |
| Refund Policy RMA Needed
|
Thank you for shopping at DNK Collectibles!
|
