Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Dollars ONLY!!.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
|
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We
may elect to ship by some other carrier and will notify you if that is the case. Only acceptable payment is by PAYPAL. Site easily accepts any credit card, debit card, from your paypal account balance, or make an electronic check payment(these need an additional time for checks to clear before making shipment.) |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: A 10% restocking charge on returned items. |
| OUR DAMAGE POLICY: IF Insurance is not purchased, our store is not responsible for any damage(s) or lost items that might occur in shipping. |
| LAY-A-WAY AVAILABLE - JUST ASK
An option we have open to our customers is: LAY-A-WAY, if you so choose. Can hold your items for up to maximum of THREE MONTHS. At time of purchase, you need to make the first payment to HOLD your item. Based on your total purchase price - payment will be made into two or three EQUAL MONTHLY PAYMENTS. Once PAYMENT IS COMPLETE, will then ship you your item(s). Will email you when it is on its way. |
Thank you for shopping at Dogwood Trail Antiques!
|
