Order Policies and FAQ: Donna's Korner Kollectibles

PRICING: Please note that all prices are in U. S. Dollars. We take money orders in U. S. funds from all countries.. Shipping and handling are not included.

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order are shipped If you are paying by credit card or Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received or we
If you are paying by credit card, your order will be shipped If you are paying by credit card or Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received or we
If you are using our option for a payment service, your order will be shipped If you are paying by credit card or Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received or we

Our order processing time is approximately 2-3 days after payment clears. Normally, you should expect shipment to take about a week within the mainland United States, though U.S.P.S. Parcel Post takes approximately 2 weeks and sometimes up to 3 weeks. We will process orders as quickly as possible after payment. A telephone number is necessary for FedEx Ground, UPS, and Standard shipping. FedEx, UPS, and Standard also require a street address, as FedEx and UPS cannot ship to post office boxes. FedEx Ground is not available outside the mainland U.S.A. Standard shipping is by the least expensive and most practical way. It varies between FedEx Ground, DHL, and insured Parcel Post, insured Media Mail, and sometimes in cases of small light packages by insured Priority Mail or insured First Class mail for orders 13 ounces or less.

SALES TAX: Shipping amounts are stated in addition to the item, with item on sale if a single item is ordered alone, but if several items are ordered together or item is going to a foreign country, please use the 'Contact' or 'Questions' links to contact the seller, or see the Order and Shipping Rates page under 'Links' at the bottom of the listing. Shipping rates includes handling and insurance. Items are always insured and usually go FedEx Ground or UPS unless you specify and pay for insured Priority Mail. Very small items sometimes go insured First Class Mail if it is more economical. Street address is required for FedEx Ground and UPS. All Post Office Boxes, military posts, off U.S. mainland go by insured Priority Mail or Parcel Post.

If shipped to a California address, there's a 7.75% sales tax on total value of merchandise (not on shipping or insurance costs).

International shipping is higher and varies with country and shipping method.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside the U.S. will be shipped by insured Express Mail International, Insured Priority Mail International, and for very small orders or catalogs via First Class Mail International. Shipping to Canada may be by insured Express Mail International, insured Priority Mail International, UPS Canada Standard, or the newest FedEx Ground to Canada, which is slightly less than UPS. However, we do not list UPS or FedEx for Canada because some customers have reported exhorbitant brokerage fees added onto prepaid shipments, which is never the case with postal shipments. International shipping is more and varies according to country, value, weight, and shipping method. If an order is small, light, and costs are $10.00 or less it can be sent uninsured First Class International. Priority Mail International cannot be insured if it is sent in an envelope though this may be a practical and economical way to send items like catalogs and paperdolls, but if it is sent in a box it is insurable.

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR RESTOCKING POLICY: We charge an 8% restocking fee on returns for other than misrepresentation or a flaw that escaped inspection when credit cards or Pay Pal are used. This fee may be waived when item is exchanged.

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Shipping can be combined to lower overall costs for multiple items. Inquire or see shipping.html chart available through 'Links'. Return within 7 days for exchange--you pay postage both ways unless we sent the wrong item or misrepresent an item. Item should be returned in the same condition as it was when it was sent. Otherwise returns must be for exchange of item of same value.

So far, we have not found a practical way to do layaway via orders placed through this site.

Thank you for shopping at Donna's Korner Kollectibles!

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