Dovetail Antiques Order Policy
Please read the following policies before you place your order. If you have any questions, please contact us.
PRICING:
Please note that all prices are in U.S. Currency. Shipping and handling are not included.
ORDER PROCESSING POLICY:
After you submit your order, you will receive a computer-generated confirmation that your order was placed. If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
If you would like to place an order, feel free to contact us to discuss the
finish. We offer custom paint colors. Due to the care and quality work that
goes into the restoration of our antique wicker furniture, there is usually a
4-6 week time frame from the date of purchase to the shipping date.
OUR SHIPPING POLICY:
The customer pays shipping and insurance expenses. We have a variety of
shipping options. Small items such as lamps and sewing stands can usually be
shipped UPS. Air freight or sea freight are options for overseas. Larger
items going to Canada can be shipped motor freight. For most U.S. cities, the
best method of shipping is with trucking companies that specialize in hauling
antiques. They pad wrap the furniture and hand deliver to your home. If you
live in our area, we offer our own delivery service. Call for details. We
will assist in finding the best method of shipping and supply you with a
shipping estimate.
OUR DAMAGE POLICY:
If despite our efforts, your order does arrive damaged, you should look the
item over carefully while the truck driver is there. Point out any damage to
the driver and call us to recieve further instructions on how you should
handle the return. In most cases the trucking company will return the item
to us and we will be able to repair the damage and send the item back to you.
The insurance would cover this. We work with very reputable shippers and we
rarely experience any problems with shipping. Shipping smaller items UPS and
insuring them works very well. We have the items custom boxed at our local
Packaging Store. They handle the packing, insurance, and shipping process.
We do not charge an extra fee for delivering items to the Packaging Store.
All claims for damage would be handled by the Packaging Store.
Thank you for shopping at
Dovetail Antiques!
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