Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped No more than 5 business days after payment receipt.
- If you are using our option for a payment service, your order will be shipped No more than 5 business days after payment receipt.
I quote all shipping prices based on regular mail delivery. If you wish to upgrade from standard surface mail please let me know at time of ordering and I can provide you with a quote for the upgraded shipping option. |
| SALES TAX: Provincial sales tax for residents of Ontario Canada are applicable. |
| OUR SHIPPING POLICY: Most items will be shipped by CanadaPost-Surface. We
may elect to ship by some other carrier and will notify you if that is the case. I will provide both surface and airmail quotes for shipping where applicable. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: Please contact us immediately if your purchase arrives damaged. |
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Thank you for shopping at Doxette - The Right Dog Antiques and Collectibles!
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