Policies and FAQ |
| PRICING: Please note that all prices are in U.S. 'dollars'.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
International customers must choose USPS First Class Mail International or USPS Priority Mail International for your shipping option. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Free. We
may elect to ship by some other carrier and will notify you if that is the case. OUTSIDE THE US: The purchase threshold for free International delivery is currently $75.01. Orders of $75.00 or less will cost $6.00 for International delivery. Customers are responsible for all customs fees and charges for their country. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service. Payments: We accept INTERNATIONAL POSTAL MONEY ORDERS from Canada and Japan made out in US dollars. We cannot accept international money orders from any other countries. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: Our experts will inspect the returned item and verify the condition once we receive it. A return takes approximately five business days to process after we receive it. We will refund the full cost of the item EXCLUDING our shipping, handling, and insurance expenses. |
| OUR DAMAGE POLICY: We take every precaution to make sure that your item arrives safely. If by some chance there is a problem with shipping damage, you must contact us for instructions. We usually insure by Universal Parcel Insurance Coverage, an independent insurance agency, and most claims will be made to them. |
More Information:
Offers:
If you make an offer for an item (or items) and your offer is accepted, the item(s) must be paid for within 24 hours of acceptance. Items not paid for within that time will render the agreement void.
About Our Southwestern Jewelry:
Our Native American jewelry is described as such; if we say it is Navajo- or Zuni-made, it made by a Navajo or Zuni artist. Our other Southwestern-style jewelry is made by non-Indian jewelers in sterling silver and hand-cut stones. These jewelers use genuine stones such as turquoise and mother of pearl; they may also use man-made stones such silicon opal and block spiny oyster shell. A major share of the value of these masterfully created items lies in the skill of the artist and the beauty of the artwork.
JEWELRY CARE: We recommend that you rinse your silver and silver-plated jewelry (without crystal or rhinestones) with clear water after each wearing. After rinsing, gently dry with a clean, soft cotton cloth or paper towel.
For cleaning and polishing sterling silver, we recommend Goddard's Mr. Metal tarnish remover for all metals. It can probably be found at your local supermarket, or you can order it on-line from Goddard's website (see our Links page). Or, we also recommend either Wright’s Silver Cream or Novus #2 Fine Scratch Remover. Novus is made for plastics, but we find it ideal for polishing metals and the surfaces of non-crystalline cabochon stones such as turquoise and malachite.
Novus #1 Plastic Clean and Shine is great for a final touch-up on metals and stones to give them a beautiful shine. Novus can be purchased on the internet if it is not available locally.
For removing tarnish and cleaner from crevices, we recommend using a small soft-bristled battery-operated toothbrush; light pressure is recommended. Such a toothbrush, used with Wright’s or Novus, can also restore a gleaming finish to silver when other methods fail.
Inlay bracelets cannot be adjusted for size.
SHIPPING NEWS:
DELIVERIES TO APARTMENTS AND BUSINESSES: Shipments to apartments and businesses usually require a signature upon delivery, depending on the value or physical size of the shipment.
OUTSIDE THE US: Customers are responsible for all customs fees and charges for their country. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service. Payments: We accept INTERNATIONAL POSTAL MONEY ORDERS from Canada and Japan made out in US dollars. We cannot accept international money orders from any other countries.
NOTE: Choose First Class International as your shipping method if you want an item shipped outside of the United States. Failure to choose First Class International may result in the cancellation of your order or a change in your delivery option after you place your order.
If you have other questions, email us or call us toll free (we can email you our 800 phone number). We reserve the right to alter the conditions listed on this FAQ page at any time. |
Thank you for shopping at Eliot Dennis Jewelry New and Estate!
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