Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped No more than 3 business days after receipt of payment. Personal checks will take longer - usually 7 days for check to clear.
- If you are paying by credit card, your order will be shipped No more than 3 business days after receipt of payment. Personal checks will take longer - usually 7 days for check to clear.
- If you are using our option for a payment service, your order will be shipped No more than 3 business days after receipt of payment. Personal checks will take longer - usually 7 days for check to clear.
Orders will ship as soon as bank verification is received - usually the same day. Orders are shipped Monday thru Friday with the exception of Holidays when the post office is closed. If you have any questions you can reach me at - Please leave me a message if you get the answering machine and I will call you back.
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SALES TAX: 7.75% on items shipped to California -
Items shipped out of the country - you should be aware that some countries charge an import tax which will be imposed on you when you receive the item by your government. |
OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service. You can get an idea of shipping rates at usps.com. Packages are sent by First Class International, registered mail or air mail parcel post to international buyers. Shipping prices quoted on order form are for USA only. Please do not ask me to falsify customs forms. You should be aware that some countries charge an import tax for items purchased outside your country.
Jewelry cannot be shipped to certain countries, you should check with your postal system to be sure you can receive jewelry. Large orders must be paid for by Western Union Money transfer or Postal Money Order in US funds. I will accept a credit card if you fax me a copy of card (front and back) and a form of identification including your address. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: There will be a 20% restocking charge deducted from all returns unless I have misrepresented the item. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Lay Away Option
Lay-away - Items over $100.00 can be put on a lay away plan. First payment of 1/3 purchase price must be received within 7 days. Next payment of 1/3 purchase must be received within 30 days and final payment must be made within 60 days. I do not send out reminder notices on Lay away items - it is your responsibility to remember that the payment is due. If full payment is not received within the time specified - all money is forfeited and will not be returned to purchaser. Lay away items are not subject to the return policy and all sales will be final. |
Thank you for shopping at Glitz Galore!
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