Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped I ship out two to three times a week. I will email you upon receipt of your payment to give you a heads up. Paypal and postal money orders get shipped within 2 to 3 days. If paying through Paypal, I will send you an invoice with the total.
- If you are using our option for a payment service, your order will be shipped I ship out two to three times a week. I will email you upon receipt of your payment to give you a heads up. Paypal and postal money orders get shipped within 2 to 3 days. If paying through Paypal, I will send you an invoice with the total.
Once payment is received and/or check has cleared, your items will usually arrive to you within a week or less. Often this wait time is closer to 2 or 3 days. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: While I don't charge restocking fees, if an item is returned for any other reason than misrepresentation, you may be assessed fees associated with that item including shipping, auction fees, and any other associated fees. These are usually nominal and are not charged in the event that I have made a mistake. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| LAYAWAYS
Layaways are accepted on an individual basis. I require a 50% non-refundable deposit with the balance due within 30 days. |
Thank you for shopping at Family Jewels (Lisa Cohen)!
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