Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars. .
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Shipping price quoted covers First Class Mail with insurance within the USA. Delivery times will vary based on U.S. Postal Service method used. The fee for a returned check is $15. |
| SALES TAX: Sales tax of 6.25% will be applied to merchandise total for any shipment to a Massachusetts address. If you are a Massachusetts resident with a resale certificate, please provide certificate number when ordering. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S will be shipped by U.S. Postal Service. You must purchase insurance if you do not wish to lose the value of the purchase if the package is lost or damaged. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We reserve the right to charge a 15% restocking fee. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
* I prefer Google Check-Out as it offers more protection to both buyer and seller; it is no cost to my customers and I am happy to walk you thru the process if you have not already used this exceptional e-payment service. Major credit cards can be used easily! I require Google Check Out, US Money Order, or US personal check on orders of $100 or more from new customers.
* If you select either PayPal or Google Check-Out as your method of payment, it must be made within 72 hours of the time the order is placed or item(s) will be removed from hold and made available to other shoppers.
* International orders of $50 or more must be sent insured for our mutual protection.Thus, I accept orders of $50 or more only for shipment to countries for which my insurance carrier offers coverage.
*I do not accept any e-checks through PayPal or any other service but I am happy to accept Western Union amd US Postal money orders--just ask! |
Thank you for shopping at Green Gloves Vintage Jewelry!
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