Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 to 5 business days after receipt.
- If you are paying by credit card, your order will be shipped 3 to 5 business days after receipt.
- If you are using our option for a payment service, your order will be shipped 3 to 5 business days after receipt.
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| SALES TAX: Only sales to New Mexico residents will be charged sales tax. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service. We will email and quote you the exact shipping for your destination after order is placed. Orders will only be shipped upon your approval of the shipping cost.
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| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
Shipping Cost
US Postal Priority Insured
$0 - $15 = $5.25
$15 - $25 = $6.95
$25 - $50 = $7.75
$50 - $75 = $8.50
All orders over $75 receive FREE shipping. (Lighted Yard Sculptures and Specialty Trees not included).
We live in a rural area and overnight shipping is very expensive (at least in our opinion) and can only be done through FedEx. We can only ship overnight via arrangment with us by phone, leave message and we will return call) prior to placing the order.
International
The automated shipping amount is incorrect for international orders. We will email and quote you the exact shipping for your destination after your order is placed. Orders will only be shipped upon your email approval of the recalculated shipping cost.
If you have any questions about the appropriate shipping option for your order please email us.
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Thank you for shopping at Holiday House and Light Co.!
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