Policies and FAQ |
| PRICING: Please note that all prices are in US Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you are paying by PayPal or Money Order, your order will be shipped no more than 3 business days after receipt.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check.
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- If you are using our option for a payment service, your order will be shipped If you are paying by PayPal or Money Order, your order will be shipped no more than 3 business days after receipt.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check.
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****************************************PLEASE NOTE:
After you submit your order, you will receive a personal confirmation email from us within 24 hours or less verifying the availability of the item(s) as well as the shipping & insurance charges.
**PLEASE DO NOT SEND ANY FORM OF PAYMENT UNTIL YOU HAVE RECEIVED A PERSONAL CONFIRMATION EMAIL FROM ME, as items are subject to prior sale from our brick & mortar shop and may have been sold before we were able to remove them daily from the website.
Most items will be shipped by USPS MEDIA, First Class.
Priority Mail and Insured shipping available at additional cost; Please let us know if you wish Priority mail service.
SHEET MUSIC IS PLASTIC SLEEVED WITH BACKERBOARD AND SHIPPED IN A BEND RESISTANT ENVELOPE WITH CARDBOARD BACKING.
All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service.
ALL INTERNATIONAL ORDERS MUST BE PAID BY PAYPAL.
Insurance is an additional charge if you desire. We recommend insurance for all sales, as we are not responsible for packages once they leave our hands.
Normally, you should expect shipment to take about a week. |
| SALES TAX: Missouri residents only,6.350% sales tax. |
OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We
may elect to ship by some other carrier and will notify you if that is the case. ALL INTERNATIONAL ORDERS MUST BE PAID BY PAYPAL.
All orders shipped to addresses outside of the U.S. will be shipped by USPS First Class Mail International (Package) where possible.
USPS Priority Mail International - parcels is available in most cases and the cost can be quoted upon request at time of order or by Question Form.
Insurance is an additional charge if you desire. We recommend insurance for all sales, as we are not responsible for packages once they leave our hands.
International shipment time varies greatly by country. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
OUR RESTOCKING POLICY: We do not charge restocking fees.
PLEASE NOTE! We tag or use an ultraviolet pen to mark our items and returns will only be accepted with our tag/mark still intact |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
PAYPAL ORDERS
**PLEASE NOTE: If paying with PayPal - We will send you our PayPal Link and payment information by order confirmation email.
If payment is made by PAYPAL E-Check, your order will be shipped as soon as we are notified by Paypal that the e-Check has cleared to our account.
ALL INTERNATIONAL ORDERS MUST BE PAID BY PAPAL. |
Thank you for shopping at Ladybugs Antiques & Collectibles!
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