Order Policies and FAQ: Mama's Treasures

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
Item(s) paid for by money order are shipped 3 business days after receipt
If you are paying by credit card, your order will be shipped 3 business days after receipt
If you are using our option for a payment service, your order will be shipped 3 business days after receipt

If you are ordering items that will require a box larger than 1 cubic foot or 12x12x12, please remember that the USPS now puts a weight surcharge for Priority of a 20 pound weight on these boxes. If your order will require a large box, I urge you to consider Parcel Post Insured, UPS or FedEx Ground!!!!!!!!!!!

FedEx Ground Delivery is available, but this rate must be calculated manually. If you wish to consider this rate, please let me know in your comments.

All Bound Books will be shipped by media mail unless you select Priority or UPS Ground. It is the Cheapest Way. Please select Parcel Post or Best Way for this shipping. I will adjust the order or refund the pre-paid difference.

All orders have a small processing fee to cover shipping materials. It ranges from $.50 to $2.00 for Domestic orders and $1.00 to $5.00 for International orders depending on the size of the order.

Normally, you will receive your merchandise about a week after the sale has been concluded. I try to get shipment out as fast as I can. If there is a delay, I will notify you of the new expected date.

SALES TAX: Alabama residents must pay sales tax at the current rate. If you are a dealer and provide me with a valid tax number and copy of tax exempt form, you may exclude this.

OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We may elect to ship by some other carrier and will notify you if that is the case. All orders from outside the United States must be paid through my paypal account in US Dollars or by an authorized charge card.

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR RESTOCKING POLICY: If payment has not been made or there has been no contact from you to make arrangements for payment, I reserve the right to cancel the order and return the item to stock after 10 days.

OUR DAMAGE POLICY: If items are uninsured, I am not responsible for damage or loss incurred in shipping. You must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Shipping Policy I strive to ship using accurate weights. If you question the cost please contact me. There is a handling charge ranging from $.50 to $2.00 on domestic orders and $1.00 to $5.00 on International orders.depending on the size of the order and materials used to cover the cost.

Thank you for shopping at Mama's Treasures!

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