Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Once your payment is received, your order will be shipped within 2 business days. You will receive a confirmation email when your item has been shipped.
- If you are paying by credit card, your order will be shipped Once your payment is received, your order will be shipped within 2 business days. You will receive a confirmation email when your item has been shipped.
- If you are using our option for a payment service, your order will be shipped Once your payment is received, your order will be shipped within 2 business days. You will receive a confirmation email when your item has been shipped.
We prefer to ship via USPS Priority Mail with the United States. This allows you to receive your items 2-3 days after your item has been shipped. Less expensive shipping methods will result in slower delivery times. We use Delivery Confirmation on all our United States shipments. For international shipments, our preferred method of shipping is Global Priority Mail. This allows you to receive your items about 6 days after your item is shipped and is often the least expensive method. We also use Airmail and Economy Post for larger items. |
| SALES TAX: 5.005% sales tax for Wisconsin residents. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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Thank you for shopping at Maple Grove Antiques and Collectibles!
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