Policies and FAQ
|PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
Shipping and handling charges are not included in prices listed. Unless you request otherwise, we use the U.S. Postal Service. Books and record albums will be sent via Media Mail unless you have another preference. Most other items will be sent via Priority Mail. If you have a shipping preference, please be sure to indicate that on the order form. In all cases, when you don't specify a shipping method, we will send your purchase by the most expedient, least expensive method.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped as soon as possible after receipt.
- If you are using our option for a payment service, your order will be shipped as soon as possible after receipt.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. ATTENTION INTERNATIONAL CUSTOMERS: We are happy to ship to most countries. Unless you request otherwise, we will ship your purchase by USPS Priority Mail International. An additional charge will be made for insurance coverage on packages.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: Please contact us for procedures to follow if your package arrives damaged. All contents and original packing material must be saved if we are to file a claim. Do NOT send the damaged items back to us and do NOT take it to your local post office!
Thank you for shopping at Mayer's Market!