Policies and FAQ |
| PRICING: Please note that all prices are in U S Dollar.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped No more than 7 business days after receipt of Money Order ONLY. Credit cards are shipped next day when possible . Money orders are mailed next day, when made out to Pamela Coates - otherwise they are mailed to our bank and that could delay up to 5 day
- If you are paying by credit card, your order will be shipped No more than 7 business days after receipt of Money Order ONLY. Credit cards are shipped next day when possible . Money orders are mailed next day, when made out to Pamela Coates - otherwise they are mailed to our bank and that could delay up to 5 day
Money order mailed next day. Credit card orders mailed next day if possible. Western Union mailed when monies are transferred.
If your Country is not listed, please contact us - if USPS goes there, we will ship The current fee for returned check is $50.00 - i.e., don't do it |
| SALES TAX: Arizona Sales Tax is 6.5% payable only by Arizona Residents. Dealers in Arizona must supply copy of their Sales Tax Certificate |
OUR SHIPPING POLICY: Most items will be shipped by U.S. Mail. We
may elect to ship by some other carrier and will notify you if that is the case. Shipments Worldwide gladly processed. It is advised that payment be made with credit card, or Western Union. We ship USPS
If the USPS goes there, we will ship with Western Union tranfer of funds. If you have account with your preferred carrier, you can arrange with them to pick up your shipment |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We charge a 10% restocking fee |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| LAY AWAY
We do accept Lay Aways. 25% down payment. Payments will be 25% per month. We do not do "refunds" on lay aways. Once a contract is entered into, we expect to receive remittances the first of every month, unless prior arrangements are made. |
Thank you for shopping at Pamela Coates Antiques!
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