Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Will gladly combine shipping,"Normally, you should expect shipment to take about a week." |
| SALES TAX: NC tax is 7% |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We
may elect to ship by some other carrier and will notify you if that is the case. Will gladly work with all international buyers on the shipping process, I will be using USPS, and can combine most items, and send either flat rate, or priority. Please let me know what you perfer. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: For all returns there is a 15% restocking Fee. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
Layaway policy
___Options #1
50% down and 50% in 30 days
___Option #2
40% down and 30% in 30 days, and 30% in 60 days
___Option #3
40% down and 20% in 30 days, 20% in 60 days and 20% in 90 days.
Refund Policy
We hope having a layaway will help those who need to break up payments, so its easier to afford on todays budgets, But we please ask you keep in mind
this is our way of living, and pays our bills, so we ask you to please keep your layaway contract until fully paid, But we do understanding things do happen beyound our control,
and we sometimes have to cancel, Please read below, if this is the case.
1. You may cancel this layaway at any time before your last payment is made by notifying us. (Atlease 10 days Before) at email 3kids2dogs1oldman
If we do not receive your final payment by the "final payment due" date, we will automatically cancel your layaway purchase unless we agree to extend that date.
(If you can for some reason make the payment,and could do it soon in the furture, Please contact us, we will try to work something out)
2. In the event of cancellation, we will refund all money you have paid, less a Cancallation Charge of $25.00.
|
Thank you for shopping at Penny Lane !
|
