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Perennials

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Policies and FAQ

PRICING: Please note that all prices are in US Dollars. Shipping and handling are not included.

 

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.
  • If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
  • If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
  • Item(s) paid for by money order are shipped within 2 business days after receipt of payment.
  • If you are using our option for a payment service, your order will be shipped within 2 business days after receipt of payment.

 

SALES TAX: VT residents please add 6% sales tax or supply valid tax number. All items shipped in the USA are sent through the postal service with delivery confirmation or by FedEx Ground. No additional handling fees charged. Insurance is required on all fragile items.

 

OUR SHIPPING POLICY: Most items will be shipped by USPS-ParcelPost. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.

 

OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

 

OUR RESTOCKING POLICY: We do not charge restocking fees.

 

OUR DAMAGE POLICY: I try to pack very carefully, but occasionally an item is damaged in transit. I highly recommend insuring any item you buy, and I won't ship a fragile item without insurance. If you have asked for insurance, please take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to me. This will void the U.S. Post Office insurance and I will not be able to give you a refund. For FedEx claims, please keep the item and all original packing for inspection by FedEx; I will notify FedEx and arrange for a claim to be filed.

 

Customer Service My goal is to provide excellent customer service. If any item purchased is not as described, please contact me within 3 days of receipt and I'll arrange for the return of the item. I will issue a refund of your purchase price as soon the item has been received and verified. However, I'm afraid I can't accept a return if you wait longer than 3 days to contact me.

 

Thank you for shopping at Perennials!


 

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Perennials
Contact us!
13420 Harbour Ridge Blvd.
Palm City, FL 34990
United States

Updated Friday, August 22 2014
Product descriptions copyrightę 2014 Perennials
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