Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Prompt credit card payments thru PayPal are my preferred payment method. I ship next day or following Monday.
A prompt payment by check or money order would be received within 7 days. Your order will be held for 7 days. If payment is not received
- If you are using our option for a payment service, your order will be shipped Prompt credit card payments thru PayPal are my preferred payment method. I ship next day or following Monday.
A prompt payment by check or money order would be received within 7 days. Your order will be held for 7 days. If payment is not received
I calculate shipping for each order using least expensive and safest method unless customer specifies preference. You should expect to receive your shipment within 7 days of order payment. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-Insured. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
OUR DAMAGE POLICY: Postal insurance coverage amount is determined by the price you paid for the item/s, not the "value".
When you have a damage claim do not repack items and do not send the items back to us. This will void your postal insurance coverage.
SHIPMENT DAMAGE CLAIM _ For an insurance claim for an order that was damaged during shipment immediately email me and I will send you the original stamped insurance receipt. Take with you to your local post office: the stamped original insurance receipt, evidence of value, and all order contents (not just damaged item/s) and all original packing materials.
At the post office you will be given Claim Form PS 1000 and your claim will be processed. You will receive or be denied the claim amount as determined by your local post office according to your individual particulars. |
Customized Lay-A-Way
We offer our customers a convenient, no charge, customized lay-a-way plan. You can choose regular priced and reduced price items. Payment amounts and payment dates are customized to your needs. A 30% deposit is required at time of lay-a-way. Deposit is non-refundable.
It is convenient to be able to choose all the desired items at one time, make payments as determined between us, and have everything shipped together. |
Thank you for shopping at My Gigi's Treasures!
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