Policies and FAQ |
| PRICING: Please note that all prices are in U. S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 1. If you are paying by check or money order, your order will be held for ten(10) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
2. If payment is made by check, we
- If you are paying by credit card, your order will be shipped 1. If you are paying by check or money order, your order will be held for ten(10) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
2. If payment is made by check, we
- If you are using our option for a payment service, your order will be shipped 1. If you are paying by check or money order, your order will be held for ten(10) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
2. If payment is made by check, we
Normally you should expect USPS parcel post shipment to take about a week. Other shipping options are available for faster delivery upon request. Packages under 1 pound will be calculated at priority mail as it is only 10 cents more. Insurance is optional but highly recommended. All packages are sent with delivery confirmation. |
| SALES TAX: No sales tax in Montana. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. International shipping charges will be calculated upon receipt of order. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We want happy customers. We try to inform you of any and all defects in the item description, however, if an item was not as described we will be happy to refund your money, minus shipping and handling charges. Returns must be sent within 7 days of receipt in their original package in the condition they were sent. For items damaged in shipping please see damage policy. |
| OUR DAMAGE POLICY: I am extremely careful when I pack items for shipment. It is highly recommended that all breakable items be insured. If your item arrives broken or damaged, DO NOT RETURN TO RUSTY SPRINGS, take the item, in it's original packaging, to the post office and fill out a claim form as the postal service must inspect the item for a claim to be processed. The form will be sent to Rusty Springs for confirmation and you will collect directly from the postal service. |
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Additional shipping and handling fees will be added for extremely delicate or difficult to package items to cover special packaging. |
Thank you for shopping at Rusty Springs!
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