Policies and FAQ
|PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
For books USPS MEDIA Mail normally takes ten to sixteen days, though it may take longer. Items shipped USPS PRIORITY normally take three to five days. Light weight items sent USPS FIRST CLASS may take two to five days.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
The current fee for a returned check is $35.00. Checks should be made out to Robin Gadbury.
|SALES TAX: Oregon does not have a sales tax.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.
Please choose an appropriate shipping method suitable for your item(s):
USPS PRIORITY UNINSURED is the default. It will be chosen if you do not make another choice. It normally takes three to four days.
USPS MEDIA Mail, only available for books, sheet music, and other media, (not including magazines), normally takes ten to sixteen days, though it may take longer.
USPS FIRST CLASS (also known as regular mail), for 12 oz and under, may take two to four days.
For International shipping, please use the question button to ask for a cost quote. Choices include Air letter post, and Global Priority.
IF YOU WILL BE PAYING BY PAYPAL, PLEASE USE THE QUESTION BUTTON TO ASK FOR SHIPPING COST! PAYPAL INSTRUCTIONS WILL BE SENT TO YOU.
Insurance is available for shipping within the USA. Under $50 insurance costs $1.75.
Thank you for shopping at Robin's Roost Treasures!