Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are using our option for a payment service, your order will be shipped within 48 hours and often within 24 hours
We pack securely with the safe arrival of your purchases in mind using stiffeners and a plastic cover for all paper items and use the International Airmail Service for Worldwide sendings from here in Scotland.We will normally get your items into the post within 48 hours and often within 24 hours.To give you some idea of likely transit times years of experience have shown that it takes between 5 and 10 working days for items to reach our US buyers. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by U.S. Mail. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within thirty (30) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: In the unlikely event of your purchase arriving damaged please contact us and we will inform you of the procedure to follow. |
|
Free Shipping and Insurance on all orders above $10.00,(please add $2.00 to all orders below $10.00). |
Thank you for shopping at Scottish Borders Antiques and Dog Collectables.!
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