Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Orders paid via Paypal will be shipped within 24-48 hours maximum. Payment by money order or wire transfer will be shipped immediately upon receipt of payment. Please note that money orders need to be International Money Orders.
- If you are using our option for a payment service, your order will be shipped Orders paid via Paypal will be shipped within 24-48 hours maximum. Payment by money order or wire transfer will be shipped immediately upon receipt of payment. Please note that money orders need to be International Money Orders.
Shipping for small jewelry items under $50.00, going to anywhere in the USA is $6.45. Jewelry items over $50.00, going to the USA, must be sent Expedited mail with tracking and insurance at a cost of $12.45. Non jewelry items will be calculated by weight, size and destination, only actual shipping is charged. Please ask for a quote to your specific location. I ship within 48 hours of payment received, usually next day. I combine multiple purchases, going to the same location, to save you money on shipping costs. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by CanadaPost-Air. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping for small jewelry items under $50.00, going to anywhere in the USA is $6.45. Jewelry items over $50.00, going to the USA, must be sent Expedited mail with tracking and insurance at a cost of $12.45. Non jewelry items will be calculated by weight, size and destination, only actual shipping is charged. Please ask for a quote to your specific location. I ship within 48 hours of payment received, usually next day. I combine multiple purchases, going to the same location, to save you money on shipping costs. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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We offer a convenient 30 day layaway option to our customers. |
Thank you for shopping at Serendipity!
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