Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped PayPal is the preferred method of payment and will receive immediate attention. MasterCard and Visa, Check or money order accepted. A $25.00 charge applies on returned checks. International orders must use PayPal or bank draft in U.S. funds.
- If you are paying by credit card, your order will be shipped PayPal is the preferred method of payment and will receive immediate attention. MasterCard and Visa, Check or money order accepted. A $25.00 charge applies on returned checks. International orders must use PayPal or bank draft in U.S. funds.
- If you are using our option for a payment service, your order will be shipped PayPal is the preferred method of payment and will receive immediate attention. MasterCard and Visa, Check or money order accepted. A $25.00 charge applies on returned checks. International orders must use PayPal or bank draft in U.S. funds.
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| SALES TAX: Sales tax of 8.25% will be charged on orders shipping to an address in Texas. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping charges quoted are for US only. Please request a quote for International shipping charges. International shipments are sent by US Postal Service Airmail Letter Post unless other arrangements are made. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: If your order is lost or damaged please contact me within 3 business days to arrange for a refund. |
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Lay-a-way available for items $300 and over with 1/3 down, 1/3 payable the second month and balance in full the third month. Down payment is not refundable if you decide not to purchase the item. |
Thank you for shopping at Sterling Estate Sales!
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