Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Normal shipping and packing time should run from 7 to 10 day total in most places in the United States. Please email for more specifics at the time of your order.
We usually get most items processed and shipped in one to two business days. You will be notified by email when your items ship. We try to add your email to the shipper's system so they will update you by email on your items travel on it's way to you. |
SALES TAX: Sales Tax is calculated for orders in New York State only.
Please us Postal Money orders only as they are easier and quicker to get processed and therefore quicker in getting your order processed and shipped. |
OUR SHIPPING POLICY: Most items will be shipped by FedEx-Ground. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping time is variable because of customs in various countries. We do our best to get your items processed as quickly as we can. We have been shipping internationally for 10 years so we do know how to get things processed.
We usually get most items processed and shipped in one to two business days. You will be notified by email when your items ship. We try to add your email to the shipper's system so they will update you by email on your items travel on it's way to you. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: If you purchase insurance, then you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. The same applies to UPS and FedEX. |
| Addition time to pay - (YES WE DO!) Lay-Aways
If you want to make a purchase and need additional time to pay, contact us and we can usually work it out. We even can do lay-aways on most things we sell, we just ask that a lay-away is for more than $50.00, but it does not have to be. We are reasonable so ask us please. |
Thank you for shopping at Spencer's Toyz Shoppe!
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