Policies and FAQ
|PRICING: Please note that all prices are in US Dollars.
Credit/ Debit card Payments accepted online in US Dollars or GBP Pounds Sterling via Paypal.
US Dollar payments in INTERNATIONAL money orders, CASHIER'S checks and PERSONAL Checks although the latter may incur a slight delay for clearance of about 10 days from receipt.
GBP Sterling is acceptable in the form of Postal Orders, Money Orders, Cashier's Cheques or Personal Cheques subject to clearance.
Direct Credit/Debit Card payments can be processed offline at our Local Antique's and Collectables store but can ONLY be accepted in GBP STERLING. Please contact for details!.
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
If there are taxes that apply to your order, we will also let you know the amount at that time.
Air Mail shipments to all destinations should be expected to take 7-14 days. Surface Mail shipments should take between 4-6 weeks from despatch.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped immediately on clearance of funds.
- If you are using our option for a payment service, your order will be shipped immediately on clearance of funds.
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by RoyalMail-Air. We
may elect to ship by some other carrier and will notify you if that is the case. Shipping will be via various Royal Mail parcel services dependant on destination and customer's preferred option. SHIPPING WILL BE CHARGED STRICTLY AT COST!!
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: I Pack items defensively to ensure their safe arrival. In the unlikely event of damaged goods then please contact me and I will advise a course of action. Refunds on damaged items will be paid in full ONLY on return of items and will include a refund of return postage costs. Please Note that NO PARTIAL REFUNDS will be give and items MUST be returned to qualify for re -imbursement.
Thank you for shopping at A Staffordshire Lad!