Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
All of our ceramic items are hand made to order. We try to keep our turnaround time on our items to under 14 days. If you have a special need, or a specific time frame you are working under for your item, let us know and we will do everything possible to meet your needs. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-ParcelPost. We
may elect to ship by some other carrier and will notify you if that is the case. For international shipping quotes or options, please email us and we will work with you to find the best solution to your needs. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: Our ceramic items are hand-made to order. Due to the individual nature of our pottery, we must charge a materials fee for returns. This fee can range from between 15% to 50% of the selling price, depending of the extent of the customization of personalization of the item you have ordered. If you have ANY question about our items, please ask us before you order. |
| OUR DAMAGE POLICY: If your item is damaged in transit, please let us know immediately. All of our items are shipped fully insured, so your purchase is completely protected. We will file the insurance claim once the damage is established and will either replace or refund you purchase. |
|
|
Thank you for shopping at StoryBook Ceramics!
|
