Policies and FAQ |
| PRICING: Please note that all prices are in Payment accepted in U.S. dollars only..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped within 3 business days.
- If you are using our option for a payment service, your order will be shipped within 3 business days.
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PLEASE NOTE:
If you experience difficulties trying to Checkout and purchase item(s), it may be far less frustrating to just contact me (via the CONTACT US tab at the top of page), and I can create an order of what you'd like to purchase. Please include your name, ship-to address, method of payment preferred, and item(s) you'd like to purchase. I'll email you back with an 'open-order' that you can review and confirm. Thanks very much...jackie
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Some addtl. info. on shipping:
A shipping amount is included in the description section on most item listings. That amount may be slightly lower than the actual shipping charged when you checkout to purchase the item. This is due to occasional postal rate increases.
The shipping calculator shows the ACTUAL amount that will be added to your order for shipping, except if you checkout via Google Checkout. Google has a default of $3.00 for lightweight items and cannot calculate correct shipping for lightweight items. I will adjust the shipping down to actual cost when I process your Google transaction in cases where actual shipping costs less than estimated by Google Checkout.
If you purchase multiple lightweight items like coins, stamps, tins, the shipping calculator has no built-in way to discount multiple items shipped together and will calculate charges as if each item was a separate shipment. This will result in a charge that will be too high. Again, I'll deduct the excess charged to you down to actual shipping costs when I process your transaction.
Fedex Ground may be most economical if you're purchasing something 2-lbs. or heavier. This option is not presented in your choices, please email and I'll give you a price quote for Fedex shipping of your package.
We will always send an email confirming an item has been shipped, so that you will know the approximate date to expect your package. |
| SALES TAX: Sales tax will be charged on purchases made in Ohio. |
OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClassParcel. We
may elect to ship by some other carrier and will notify you if that is the case. All orders outside the U.S. will be shipped via U.S. Postal Service only.
INTERNATIONAL BUYERS: Lighter weight items can be shipped most economically as Intl. Air Mail, if you are not presented with an Intl. Air Mail option for shipping when you checkout to pay, please email me. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
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Thank you for shopping at TINS!!
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