Policies and FAQ |
| PRICING: Please note that all prices are in All payments must be in the currency of U.S. dollars..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped 3 business days after receipt
- If you are paying by credit card, your order will be shipped 3 business days after receipt
- If you are using our option for a payment service, your order will be shipped 3 business days after receipt
Normally, you should expect shipment to take about a week,
unless it is shipped priority or by another faster service.
These services are charged as close to the actual cost as
possible. We do not try to make money off of shipping
charges to you.
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| SALES TAX: Purchasers residing in the state of Pennsylvania are required to pay the 6% PA Sales Tax for the item. |
OUR SHIPPING POLICY: Most items will be shipped by U.S. Mail. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be
shipped by U.S. Postal Service or UPS, insured. This charge
is higher than the standard for the US and will be charged
at the time of shipping. NO shipping to Africa. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We have a 20% restocking fee plus shipping. Item must be in original condition. Approval must be obtained prior to returning item or package will be refused. Also, item must be packaged securely when returning. We must be notified within 3 days of receipt. |
OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office
to file a claim. The U.S. Post Office will send the claim
to us for processing. Do not repack and do not mail the
damaged items back to us. This will void the U.S. Post
Office insurance and we will not be able to give you a
refund.
Also, we describe our items to the fullest extent and pack
very well. No items will be accepted for return which were
altered or not in the condition we described. |
Shipping Charges
Almost all of the jewelry is shipped 1st class, insured
for $2.75. Unless there is more than 1 item or the item
weighs much more than an average piece, and also depending
on the value of the piece for insurance reasons. Or unless you
would like it shipped by a faster service.
Larger items, depending on weight, are usually sent priority, delivery confirmation or insured.
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Thank you for shopping at Victoria James Designs!
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