Policies and FAQ |
| PRICING: Please note that all prices are in U.S. dollars.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped Payments must be made within 10 days or items will be returned to our inventory. We generally ship within 72 hours, except in the case of personal checks (held for 10 days for clearance). Current applicable fees will be charged for bounced checks.
- If you are paying by credit card, your order will be shipped Payments must be made within 10 days or items will be returned to our inventory. We generally ship within 72 hours, except in the case of personal checks (held for 10 days for clearance). Current applicable fees will be charged for bounced checks.
- If you are using our option for a payment service, your order will be shipped Payments must be made within 10 days or items will be returned to our inventory. We generally ship within 72 hours, except in the case of personal checks (held for 10 days for clearance). Current applicable fees will be charged for bounced checks.
Shipment of your order should take 3-7 days if you live in the U.S. International shipments often take longer--actual length of time will depend on method of shipping and destination. |
| SALES TAX: 6% PA Sales tax will be added to orders being shipped to PA. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. International shipping charges, based on weight and destination, are calculated at the time of the order. We use USPS for all international orders. Please email us if you have any questions. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We reserve the right to charge restocking fees. |
| OUR DAMAGE POLICY: Please contact us immediately if your items arrives damaged, or if it doesn't arrive in a timely manner. We will work with your or send instructions for resolving the problem after hearing from you. |
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Some of our items may be marked to eliminate the possibility of fraud. |
Thank you for shopping at Yesterdays Jewels!
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