|When your auction completes, you will receive an
email that tells you it has done so, and your successful high bidder will
receive one also that gives them instructions on how to come to your site
and complete the transaction. An order that reflects the auction
will also automatically be added to your orders for the month. This
is a process that runs approximately every four hours, so it won't
necessarily happen immediately after the auction closes, but it should
happen very soon thereafter.
However, this is a process that has an inherent level of loss because
of two factors:
- ISP's do not always deliver email -- just because an email was sent
does NOT mean that your customer received it;
- There is a certain level of error with (particularly) eBay and the
email addresses that are supplied by customers.
So what should you do:
- Review your orders daily to see if there are new ones (go to your
orders and billings page and select the option to view open orders --
the auction number appears in the right side of the order display);
- If you have things at auction, review the auction listings to see
what has closed -- the display will show the order number associated
with the auction
If you have not heard from the person who won the auction, contact
them directly. If, for some reason, you cannot get their email
from the TIAS system, you can get it from your auction. The
interfaces differ a bit between eBay and Yahoo!, but in both systems
you can get it by clicking on the buyer's name. You'll have to log in
as the owner of the auction, but then the auction house will then give
you the purchaser's email address. You can (and should) use this
to contact the buyer.
When you communicate with the customer by email, see if they have
the link to their secure shopping cart. If they don't have the
link to their secure shopping cart, you should send it to them.
Do NOT encourage anyone to send credit card information over email. If
you need to find a shopping cart link:
- Go to your Members Pages (http://www.tias.com/members/).
If your members page is not currently displayed, click this link Members
Pages to open it in a new window so you can toggle back
and forth between your maintenance page and this tutorial.
Click on the link for "Auctions."
Click on the Link titled 'Find Auction / Order'.
You can enter the auction number and it will tell you the order
that's associated with it and will also give you the link that
you'll need to send to your customer so they can enter the secure
shopping cart and give you their information. Note: if
the shopping cart is closed (the order has moved from the 'inProcess'
state to the 'ordered' state), you'll need to reopen it for the
customer. If this is the case, you'll see a message that the
cart status needs to be reset and a button to do it. If you
do want to re-open the cart, just click the button labeled
Copy the address (URL) labeled 'Secure Shopping Cart' to an email
and send it to the customer so they can enter and complete the
information in secure mode. When the customer is finished,
the cart will re-enter the 'ordered' state.
Once the customer enters the information, treat this like any
normal order; verify the credit, obtain payment and ship it!