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How do I Get a Credit Card Number?    How do I Print an Order?

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 If you are using the automated credit processing system, you probably do NOT need to know the customer's credit card number at all.   In any case, the customer's credit card number appears on your order documents, but only once!   For security reasons, after the first time you've printed the information, the credit card number is replaced with asterisks like this "1234********1234".  If you're seeing this and you need to know the number, please contact customer service -- they will probably be able to reset it for you.

  1. Go to your Members Pages (http://www.TIAS.com.com/members/).  If your members page is not currently displayed, click this link Members Pages to open it in a new window so you can toggle back and forth between your maintenance page and this tutorial.
     

  2. Click on the option for orders and billing management. 
     

  3. At top of the page, you'll see a selector where you can enter an order number:

Click the selector for 'order #', enter the order number in the input box and click 'Display'.  Order numbers are not always memorable and if the customer calls you on the phone and does not know their order number, all is not lost!  You can also use the invoice number that appears on your customer documents if you are printing invoices, the customer's name, email or even their zip code. 

The report shows the order overview  for each order selectedl:

  1. Click on the check box to the far rightlabeled 'print' and on the 'Print' button at the bottom of the page.  This will print your file copy of the order and the pick ticket/invoice form.  These are documents that you can use for your files and with your shipment to the customer.  When the page launches, the system will present you with a standard printer management dialog box and ask if you want to print the file.  If you want your printed copies, simply respond 'yes'.  The documents that are produced use the logo from your site as the letterhead logo and if you have a color printer, the results can be quite attractive:

 

  • As noted, if you need to have the credit card number reset, contact customer support: support@tias.com
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