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How do I un-cancel / un-void / reinstate an order?

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Did you cancel a customer's order only to have them change their mind?  Or send payment after you'd already given up?  If you have cancelled an order and need to reinstate the order (uncancel it), its simple to do.  All cancelled orders have a single button on them that will return the order to active status.

Here's how to unvoid an order.

  1. Go to your Members Pages (http://www.TIAS.com.com/members/).  If your members page is not currently displayed, click this link Members Pages to open it in a new window so you can toggle back and forth between your maintenance page and this tutorial.
     
  2. Select the 'Orders / Billings' submenu.
     
  3. You'll need to find the order you need to reinstate  Almost every place than you see an order number, you'll find it is underlined.  This means you can click on it and go to the order maintenance function.   To find an order by order number, use the selector menu.  This is the menu that appears at the top of all the pages in the orders/billing section:

 

  1. Use the drop-down selectors to find an individual order (you can use the order number or the invoice number that appears on your customer documents if you are printing invoices, the customer's name, email or even their zip code).  You will see a display that has the single order in it.  Look CAREFULLY to make sure this is really the order you want, and then click the order number to go to the order maintenance page.
     
  2. You will see the order.  Around the middle of the page, there is a button labeled 'Reinstate (Un-void) Order':
  3. Click this and the order will return to the state it was when it was last active.

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