If you accept PayPal, it is wise to add your
email address to your PayPal account.
At the time your customer placed the order they
were already notified of PayPal's URL to complete the order.
- Go to the members page and click on the link for open orders
on your 'dashboard'. Find the order, click on the order number
on the left side. This puts you into the program where you can
edit the order. As needed, add shipping, insurance or
- And in the comments area, be sure to add your PayPal login
and to remind the customer of the URL for PayPal. In a
text message, tell them about the total charge including
shipping, insurance, taxes and any other charges they
need to be aware of (this will be transmitted on the top part
of your message, but its a good idea to spell it out.
- And, if they do not know how to use PayPal, you may also
need to explain the procedure to them. One dealer says
to their buyers: "To pay with PayPal, please send payment
to (PayPal log-in) and include your order number in the
message. If you would like me to send you a payment request
through PayPal, please let me know. "
- Click the option to save the changes to the order and to
send a copy to the customer. This gives you a permanent
record of the conversation and the customer gets an email that
shows both the amended charges and your comments. You
can proceed from there to collect your money and ship the
Most people who use PayPal understand what to
do when they read this. If they are new to PayPal and don't
understand what to do, they usually email back and you can send
them a payment request using the Request Money feature in PayPal.
Sophisticated PayPal buyers don't need this and
may find it annoying to receive a Money Request. There's no way to
alter the amount in a Money Request (such as adding or deleting
money for insurance, delivery confirmation etc.). So its probably
best to leave it to the buyer if at all possible in case they have
One thing you should be aware of, is that if
you use the Postini e-mail screening service, some emails about
financial issues may trigger the filters that screen
get-rich-quick schemes. If you are using email
screening and doing any financial business at all via email, you
need to check the quarantine area daily.
Please note that TIAS.com offers
PayPal as a service to our dealers, but we are not connected to
PayPal in any way. If you experience any difficulties with PayPal,
you will need to contact them directly to resolve any disputes.