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How do I avoid paying commission on an incomplete order?  (and why?)

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If you have a commission-based site, every month you'll receive a notice of the proposed commission amount for your store on the first day of the month. You have until the 10th (when the billing is run) to change this if the order has not been completed with your customer.

So do you have orders for which you have not received payment? Is it between the 1st and the 10th? To avoid paying commission on the 10th on such orders, you need to delete them (if the customer is not going to pay) or indicate to the system that the commission needs to be deferred. This is simple!

Please note that this option is only available between the first of the month and the 10th (which is when the billing is done). If it is prior to the 10th, to defer payment, click on the order number to edit it. There are many places where you can do this, one way to do it is to go to 'Orders and Billing' from your members menu and use the search box to find the order number. When the order is displayed, if it is eligible for being deferred, you will see a prompt that tells you so and a choice in the status dropdown for putting the order on onhold. Simply select that status and the system will automatically give you a credit. When you move the order off hold, the credit will be reversed. If at any point in the month, these reversed credits plus other fees (such as Postini) total more than $10.00, the amount becomes due immediately. These due amounts are automatically charged at regular intervals during the month. Currently these charges are made on the 11th, 17th and 20th of the month.

'Hold' cannot be used for auction orders, credit card orders, returns, voids, shipped orders, or orders marked 'product received', 'payment received', 'payment cleared' or 'payment authorized'. All these status codes imply that money has been received for the order. In the case where the order has been paid commission is due.

You also cannot put an order on hold more than once -- if you were unable to collect for it for more than a month, we believe it is unlikely that it will ever be collectible and the best practice is to cancel the order (you can always reinstate it if the customer comes through with the payment.

If you want to cancel an order, read the system tutorial on order cancellation.

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