| You don't need to learn anything new or do anything
special to process an order through the Google Shopping Cart; the
interface is transparent to you.
This means that you need to process all your orders through TIAS! Every change
or update that you make will be reflected in parallel changes in Google. We have tried to ensure
that if you end up transacting through Google without going through TIAS, that this will work correctly,
but we cannot guarantee that would be the case. When in doubt, please ask support@tias.com
When you go to process your orders, you'll see them
on your store and process them like any other order. Google will
send you risk information about the transaction and collect the
money into the bank account you put on file with them when signing
up for Google Checkout. Throughout the process, TIAS
(invisibly) 'talks' to Google and Google to TIAS. As things
change on either system, your TIAS order will be automatically
and when the payment is received, TIAS will change the payment
status so that you know it is ready to ship. Using your normal
business processes, you'll ship the order. Throughout the
process, the order on your TIAS store and the order on Google are
maintained so that they are 'in synch'
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When an order is first placed, you'll see it in
the new orders section of your Order Processing program.
At this point, unless you want to cancel the order, you need to
do nothing. To cancel the order, select it and click
'Cancel Order' as you normally would. The order will be
cancelled on TIAS and Google at the same time.
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You cannot increase the price of a Google order,
but you can decrease it by refunding money to the customer.
To do so, click on the order number to put it into edit mode.
If it is a Google order, you'll see a place in the middle of the
page where you can enter a refund:
To enter a refund, you can add a description, an
amount and click the 'issue refund' button. Then, click
'save change to order' to return to order processing.
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You will not be able to charge the order until
Google has cleared it. Specifically, Google performs a risk
assessment of the order's credit and we will send you an email
with the findings. you'll be able to see if the CVS
matches, if it has AVS and how long the buyer has had the
account. And you can see whether it is eligible for
Google risk protection. It will read something like this:
This is to
inform you of the order risk information on order 13420285.
You have not yet been paid. Do not ship until the order is
in the 'payment received' status!
Your Order Number: 13420285
Google Order Number: 144134149397304
AVS Match: Y
CVN Match: Match
CC Number: ****-****-****-1459
IP Address:173.74.153.132
Buyer Account Age:22
Eligible for Risk Protection: true
Click here for more information https://www.tias.com/updates/orderProcessing.cgi?store=/stores/donnaskorner&page=membersOrders.html
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Google will attempt to pre-clear the payment.
When this has been done and Google has determined that the order
is chargeable, it will move the payment to the 'Orders to be
Charged' section (in the unhappy event that the card is not
good, it will go to Payment Declined). You will receive an
email notification as well. If you agree that you have the
item and you are ready to collect money for it, select the order
and click the "Charge Google Orders" button. The
system will charge the shipment on both TIAS and Google:
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As soon as the charge has cleared, the order
will move into the 'Orders to be Shipped' status. You will
receive an email noting that this is the case. At this point,
all you need to do is to pick, pack and ship the package.
When you've wrapped it and have the carrier track-and-trace
number, select the order, click 'Record Shipment' and proceed as
normal. The order will be marked shipped on both your site
and on Google and notification sent to the customer.
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As with any shipped order, TIAS will
automatically move it from the live area to archive and adjust
your inventory appropriately.
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